UIONE Platform

UIONE is a high performance, world-class technology platform that enables you to use different types of data collection methods simultaneously in order to evaluate the services you are currently offering to your customers.

Here are some functionalities our UIONE platform provides:

Real-time strategic and actionable data
Customizable dashboard, scorecards & reporting
Integrated Customer retention ticketing platform
Custom weighting capability
Real-time access to raw data
Real-time drill-down - Fully customizable with the ability to quickly slice and dice data with any level of subgroup complexity
Easy to identify dissatisfied customers and react quickly to their needs
Real-time escalation alerts - triggered by personalized business objectives
Real-time clients verbatim - extract the voice of the customer
Key metrics, scorecard, top and bottom performance, historical trends, etc.

Here are a few features that our UIONE platform provides:

No licensing costs
Secured platform
Fully customizable to support your current business processes
Web based platform - Accessible from anywhere, anytime
Totally independent from your current IT infrastructure
Restricted access and personalized configuration depending on personal credentials

With our specialized UIONE platform, you will be able to follow in real-time the response rates and project progression of your campaign.

There is little integration effort on your part; Utopia Image makes this an easily integrated evaluation and coaching platform.

If you are currently conducting customer surveys or other data collection activities, through your own call center or a third party, and would like to integrate our innovative UIONE platform to your current infrastructure, we can work with you to implement it in your current environment and customize it to fit your requirements.

Learn more about what we can do for you.
Contact Utopia Image today.