Real-time customer experience insight gives you the information you need to make better decisions, have immediate impact and deliver measurable improvements. What if you could measure and enhance customer experience AS IT HAPPENS?
Today, consumers can publicly share their shopping and purchasing experiences with any business and with a broad network of friends and colleagues.
It’s not just about listening; it’s about knowing what to look for and what to do with the data when we have it. Insight is everything.
To find out how real-time insight can improve traffic, increase loyalty and decrease operating expenses, contact us to speak with an expert.
In order to stand out in a competitive market, an optimized service mix and strategy is critical. The primary focus is a Customer Experience solution, which, complemented by the right level of Professional Services and Outsourcing initiatives, strengthens and increases customer satisfaction and enables constant corporate improvements. and actionable feedback.
“57% of shoppers are more likely to buy after receiving opinions and feedback from their friends and acquaintances*.”
“The adverse effect occurs if they broadcast a negative, unsatisfactory and/or unresolved experience with you to their network.”
*Edelman Trust Barometer, 2013.
Utopia Image helps retailers become positive shopping experience providers by helping them take ownership of their relationship with their customers. By leveraging existing tools and implementing real-time insight and analytics, Utopia Image can help you turn data into action, improve customer experience, identify issues, drive customer acquisition and increase positive perception.
Click here to look into a pilot project for your organization. You will be amazed at the data that is accessible in real-time, and how quickly you can use it to improve satisfaction, decrease churn, drive renewals and lower operating costs.