Real-time customer experience insight gives you the information you need to make better decisions, have immediate impact and deliver measurable improvements. To find out how others are already benefitting from real-time insight and to know which services mix is optimal for telecommunications companies, keep reading.
High customer satisfaction rates mean decreased churn, improved ARPU and lower operating costs. Insight is everything. With real-time insight and predictive analytics, you will be more confident in your execution, take better decisions and be more profitable.
To find out how real-time insight can improve your satisfaction rates and decrease operating expenses, please fill out the short form on the right.
In order to stand out in a competitive market, an optimized service mix and strategy is critical. The primary focus is a Customer Experience solution, which, complemented by the right level of Outsourcing initiatives and Professional Services, strengthens and increases customer satisfaction and enables constant corporate improvements and actionable feedback.
“At an average cost of $400 to acquire a subscriber, churn cost the industry nearly $6.3 Billion in 1998.”
Fowlkes, A. J., Madan, A., Andrew, J. and Jensen, C.(1999).
The effect of churn on value: An industry advisory
15 years and 1 Internet revolution later, very little has changed.
Let’s try something different.
Utopia Image helps telecommunications providers take ownership of their relationship with their customers. By leveraging existing tools and implementing real-time insight and analytics, Utopia Image can help you turn data into action, improve customer experience, identify issues, drive customer acquisition and increase positive perception.
Click here to look into a pilot project for your organization. You will be amazed at the data that is accessible in real-time, and how quickly you can use it to improve satisfaction, decrease churn, drive renewals and lower operating costs.